Privacy Policy

1. Who we are

LekkerLaw operates a lead-matching platform that introduces South African consumers to participating law firms. We are responsible for the personal information processed through our intake flows, marketing content, and partner portal.

2. Information we collect

We collect and process the following categories of information:

• Lead intake data: legal issue descriptions, practice area selections, province and city, and contact details you provide when requesting a match.
• Account information: names, email addresses, firm details, and authentication logs for users who register for the LekkerLaw partner portal.
• Communications: messages you send to our team, support requests, and notes captured during lead qualification or firm onboarding.
• Usage and analytics data: device information, IP address, pages visited, referral URLs, and interaction metrics captured via cookies, Google Analytics 4, or similar tools.

3. How we use personal information

We process personal information to:

• Match consumers with suitable law firms and deliver introductions.
• Share lead details with selected firms so they can contact prospective clients.
• Operate, maintain, and improve the website, intake flows, and partner portal.
• Communicate with users about platform updates, support requests, and service announcements.
• Monitor platform security, detect fraud or abuse, and enforce our Terms of Service.
• Analyse aggregated usage trends to improve marketing performance and product experience.

4. Legal bases for processing

We rely on your consent when you submit personal information through our forms. We also process information to pursue our legitimate interests in operating and improving the platform, fulfilling contractual obligations to partner firms, and complying with legal requirements.

5. Sharing your information

We may share personal information with:

• Participating law firms: Lead information is shared with a limited number of firms that match the practice area and location you select so they can evaluate and respond to your enquiry.
• Service providers: Trusted vendors that support hosting, email delivery, analytics, and customer support. These providers are contractually required to safeguard your information.
• Legal and compliance purposes: Authorities or advisors where required to comply with law, enforce our agreements, or protect our rights.

We do not sell personal information. When information is transferred outside South Africa we implement appropriate safeguards such as contractual protections or service providers certified under recognised data protection frameworks.

6. Cookies and tracking technologies

We use cookies and similar technologies to keep the site secure, remember preferences, and analyse usage trends. Details about the specific cookies we use and how to manage your preferences are explained in our Cookie Policy.

7. Data retention

We retain personal information for as long as necessary to provide the service, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required we securely delete or anonymise it.

8. Security

We implement technical and organisational measures to protect personal information, including encryption of data in transit, role-based access controls, and ongoing monitoring of our infrastructure. Despite these efforts, no online platform can guarantee absolute security, and you provide information at your own risk.

9. Your rights

Under POPIA you may request access to the personal information we hold about you, ask that we correct or delete it, or object to certain processing activities. To exercise these rights, please contact us using the details below. We may require proof of identity before fulfilling a request.

10. Children's information

The platform is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to LekkerLaw, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of the page indicates the latest revision. Material changes will be communicated through the site or by email where appropriate.

12. Contact us

If you have questions about this Privacy Policy or would like to exercise your rights, please reach out via our contact page.